Terms of service
Please read these terms carefully and make sure you understand them. If not, we’d be happy to help with any queries at email@example.com.
By acknowledging consent when you register as a member (directly, through an instructor or via your company), you agree to these terms which will bind you.
If you refuse to accept these Terms, you will not be able to create an account or purchase our products and services.
While we may modify the Terms without advance notice to you, we will give you prompt notice of any such changes. You also may contact us at any time to receive a copy of the most current version of these Terms.
Last updated 15 December 2022.
WHO WE ARE AND WHAT THIS AGREEMENT DOES
We are The GetMeFit Collective Ltd trading as GetMeFit and GMFWellbeing (together "GetMeFit”), a company registered in England and Wales with company registration number 12667060 with registered address at Holborn Viaduct, Holburn, London, EC1A 2BN, United Kingdom and we hereby license you to use
The relevant areas of our Platform, such as the Tailored Plan, Blog, Community groups, Online Programmes, On Demand sessions, (the “Platform”) for your personal use. Relevant areas are determined by your subscription type.
Any related online or electronic documentation (“Documentation”)
The live sessions and other services we offer from time to time, that you connect to as a result of your Platform membership and the content, including Documentation, that we provide to you (“Service”);
as permitted in these terms.
This contract also lays out the terms under which you, as a consumer, can directly purchase a monthly subscription package for your personal use (“Subscription”) and additional interactive wellbeing services (“Additional Services”) directly from our expert wellbeing providers, health professionals and fitness instructors (together our “Service Providers”).
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Platform or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
ADDITIONAL TERMS FOR SPECIFIC SERVICES
Our live sessions are access via Zoom and use of this software is governed by their terms of service. You can find their terms of service at https://explore.zoom.us/en/terms.
Payments for subscriptions and additional services are made via Stripe, a major global payments provider, to process all transactions on the Platform. GetMeFit does not store your payment or card details. You acknowledge and accept that payment-processing errors are not the responsibility of GetMeFit. Stripe’s terms and conditions can be found at https://stripe.com/en-gb/legal/ssa
If your employer pays for your access to the Platform, the ways in which you can use the Platform and Documentation may also be controlled by your employer’s rules and policies as may be amended or updated from time to time, and their rules and policies will apply in addition to these terms where there are differences between the two.
OPERATING SYSTEM REQUIREMENTS
Use of the Platform requires a smartphone or other internet-enabled device (with a current and up-to-date version of generally industry recognised web browser) with a minimum of 512MB of memory and a current version of a globally recognised and reputable and operating system as may be updated from time to time.
For the Web Platform we recommend using at least Win10 or equivalent current and updated operating systems. Please note that the Web Platform will not function correctly if you use any version of the Internet Explorer browser to access it.
We cannot guarantee that our Services will work properly if you do not maintain at least our minimum recommended operating system requirements.
SUPPORT FOR THE PLATFORM AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the Platform or the Service or have any problems using them please take a look at our FAQ section at www.gmfwellbeing.com.
Contacting us (including with complaints). If you think the Platform or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at firstname.lastname@example.org or your designated service contact if you are using a commercial version of the Platform.
How we will communicate with you. If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.
HOW YOU MAY USE THE PLATFORM, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON
In return for your agreeing to comply with these terms you may:
download or stream a copy of the Platform onto any number of devices in order to view, use and display the Platform and the Service on such devices for your personal purposes only;
use any Documentation to support your permitted use of the Platform and the Service;
receive and use any free supplementary software code or update of the Platform incorporating “patches” and corrections of errors as we may provide to you.
In using the Platform, you agree to comply with any code of conduct or similar rules of conduct that relate to the Platform.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE PLATFORM
You must be 18 or over to accept these terms and use the Platform and you must not use the Platform without both your parent or guardian’s consent and our express permission where you are under the age of 18.
YOU MAY NOT TRANSFER YOUR RIGHT TO ACCESS THE PLATFORM TO SOMEONE ELSE
We are giving you personally the right to access the Platform and to use the Service. Whilst you may have sharing rights as set out above, you may not otherwise transfer the Platform or the Service to someone else, whether for money, for anything else or for free. If you sell any Device on which the Platform is installed, we ask that you remove the Platform from that Device as you understand that any other person might be able to use any saved information you left on that device in relation to the Platform. If you permit access to the Platform by any third party, you are responsible for that third party’s use of the Platform as though it was you using them.
USING OUR SERVICES
Our Services may include physical and mental workout activities and resources including live stream classes, instructional videos and audio guides (the “Workout Activities”).
In relation to these Workout Activities, you agree that:
You will not take part in any Workout Activities that you have been advised against taking part in by a medical professional;
If you are pregnant, you will only take part in the Workout Activities under the supervision of a suitably qualified health professional;
Should you begin to experience faintness, dizziness, pain, or shortness of breath at any time while undertaking the Workout Activities, you will stop immediately and seek immediate medical attention;
By participating in any of the Workout Activities, you are fit and well enough to take part, or that you have consulted with a medical professional who has agreed that is safe for you to undertake the Workout Activities;
If you are pregnant and choose to undertake any of the Workout Activities, you assume full liability for your own health and that of your baby; and
Subject to the terms of this agreement, participation in the Workout Activities is at your own risk and GetMeFit assumes no responsibility for any injuries or damages caused directly or indirectly to you, other people, or property as result of the Workout Activities.
The Workout Activities are generic activities aimed at a broad audience. You acknowledge and accept that the Workout Activities may not be suitable to your individual circumstance and so you agree that you will not rely upon the Workout Activities and instead should seek professional medical advice.
Our Services and Documentation may also include audio, video and written information, tips and advice on a wide range of health and wellbeing topics (together “Information”). Any Information given to you is not intended to act as a substitute for the advice of medical professionals.
In relation to any Information provided via the platform or through email or other marketing communication, you agree that:
·You will not take it as medical guidance or advice
·If you are in any doubt as to its suitability for your situation you will consult personally with your healthcare provider
PURCHASE OF SUBSCRIPTIONS
Monthly subscriptions can be purchased directly from Our Services page on the Platform by anyone over the age of 18.
A monthly subscription provides the purchaser with a licence to access the relevant areas of the Platform, under the terms stated in this agreement. The relevant areas depend on the level of subscription purchased.
Payment is taken from a debit or credit card monthly in advance via Stripe, a global payment provider and card details are stored within the Stripe for repeat payment to be collected.
Subscriptions can be cancelled anytime. If cancelled part way through a month, no refund will be issued for the remainder of the month.
Additional Services are purchased by you, directly from the Service Provider. In this instance the GetMeFit Platform acts only as a booking and discovery system and once the session you have booked begins your contract with GetMeFit is complete. At this point service delivery moves to the Service Provider and your contract and any obligations that fall under it, is with that individual Service Provider including but not limited to service quality and your safety and wellbeing.
Additional Services are purchased by card, using our chosen third party payment provider (Stripe). They are not part of any subscription package we offer and you do not need a subscription to purchase them.
Specific terms for interactive fitness or meditation classes purchased via the Movement service page or directly from an individual instructor:
If you purchase a single session, you can cancel the class and request a full refund up to 24 hours before the start of the class. After this time you can cancel the class but no refund is payable.
If you purchase a course or programme, you can cancel and request a full refund up to 24 hours before the start of the first session. After this time you are committed to the sessions and no refund is available.
When training online you are responsible for ensuring you have enough clear space around you, appropriate equipment and footwear and adequate broadband speed to connect to the class. You agree to keep your camera on you during the sessions and accept that your instructor has the right to remove you without refund if you do no comply, or they are concerned that your behaviour is inappropriate of offensive.
You understand that when training online, even in an interactive small group class that your instructor has a limited view of your technique and you may be on mute, so they will be unable to hear you and it is therefore your responsibility to ensure you work carefully and within your own physical capability. You agree to stop the sessions immediately if you have any concerns about your physical wellbeing.
Your are responsible for ensuring that your PARQ (Physical Activity Readiness Questionnaire has been completed and if you have answered ‘yes’ to any questions, that you have made your instructor or GetMeFit aware (via email@example.com) AND received confirmation back that the class is suitable for you to attend and your instructor is insured to train you.
Specific terms for all other services purchased via the Mind, Nutrition and Sleep service pages:
Each Service Provider provides services under their own specific terms that are available at the point of purchase of the service.
Any appointment reschedule or cancellation must be done at least 48 hours in advance to qualify for a refund.
If you have provided information for review prior to the appointment, and work has already been completed before you decide to cancel, an administration fee will be applied for the time spent.
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce or as our services grow and change over time as we develop our services generally. Where these changes will remove significant functionality or result in a material detriment to your use of the Platform then we will normally try to give you, or your representative, at least 30 days’ notice of any change with details of the change or notifying you of a change when you next start the Platform.
If you do not accept the changes we apply to the Platform you may not be permitted to continue to use the Platform or elements of their functionality may be limited partially or fully and you will not be due any refund (if the Platform is either provided to you for free, or, paid for by your representative).
UPDATE TO THE PLATFORM AND CHANGES TO THE SERVICE
From time to time we may automatically update the Platform and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the Platform for these reasons.
The Platform will always match the description of them as provided to you at the time you downloaded the Platform, except as we apply changes in accordance with this Agreement or our other terms and policies from time to time.
IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING
If you download, access or stream the Platform onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE
By using the Platform or any of the Services, you agree to us collecting and using technical information about the devices you use the Platform on and related software, hardware and peripherals to improve our Platform, products and the Services generally.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The Platform or any of our Services may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
You agree that you will:
except in the course of permitted sharing (see “HOW YOU MAY USE THE PLATFORM”) not rent, lease, sub-license, loan, provide, or otherwise make available, the Platform or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the Platform, Documentation or Services, except as part of the normal use of the Platform;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform, Documentation or Services nor permit any Platform or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform and the Services on devices as permitted in these terms; and
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Platform to obtain the information necessary to create an independent program that can be operated with the Platform or with another program (the “Permitted Objective”), and provided that the information obtained by you during such activities:
is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;
is not used to create any software that is substantially similar in its expression to the Platform;
is kept secure;
is used only for the Permitted Objective; and
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Platform or any Service.
ACCEPTABLE USE RESTRICTIONS
not use the Platform or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform, any Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the Platform or any Service (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Platform or any Service;
not use the Platform or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; or
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the Platform, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the Platform and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Platform, the Documentation or the Services other than the right to use them in accordance with these terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes things that no one is allowed to restrict their liability for by law. It includes liability for death or personal injury caused by our negligence or where that death or personal injury is caused by the negligence of our employees, agents or subcontractors or for where we commit fraud or fraudulent misrepresentation.
When we are liable for damage to your property
In the very unlikely event that defective digital content that we have supplied actually damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses
As an End-User the Platform is for your own personal, domestic and private use. If you use the Platform for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity unless expressly agreed in another agreement with you or your employer.
Limitations to the Platform and the Services
The Platform and the Services are provided for the purposes of your personal and private use only. Though we strive to create services that provide as accurate an analysis as possible of any data or input you provide the Platform do not offer advice on which you should solely rely. We strongly recommend that you obtain professional or specialist advice before taking, or refraining from, any serious action on the basis of information obtained from the Platform or the Service. Although we make reasonable efforts to update the information provided by the Platform and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Check that the Platform and the Services are suitable for you
The Platform and the Services are out of the box standard products designed to provide a specific end that we have designed and the Platform has not been developed to meet your individual or other specific requirements. Please check that the facilities and functions of the Platform and the Services (as described on the relevant Platform store or market site and in the Documentation) meet your requirements before you download or use them.
We are not liable for the actions of our Instructors, Health professionals or wellbeing experts delivering Additional Services
To this end you understand that GetMeFit is a booking and discovery platform for third party independent Service Providers and it is the Service Provider who is responsible for appropriately describing the sessions, courses and programmes they are selling you and your wellbeing during any session or activity being run by them. While we ask the Service Providers to confirm that they are entitled to provide the services they make available to book, GetMeFit does not carry out third party checks on their credentials. You accept and acknowledge that it is your responsibility to carry out any due diligence before using the Service Provider. GetMeFit offers no warranty or representation as to their quality, safety, credentials, liquidity, suitability, reputation or any other aspect concerning their business.
We are not responsible for events outside our control
If our provision of the Services or support for the Platform or the Services is delayed or prevented by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
WE MAY END YOUR RIGHTS TO USE THE PLATFORM AND THE SERVICES IF YOU BREAK THESE TERMS
We may end your rights to use the Platform and Services at any time by contacting you if you have broken these terms, or the terms and conditions or other rules imposed on you by your employers or any other third parties we work with in a serious way. If what you have done can be put right we may give you a reasonable opportunity to do so, but we will always reserve the right to terminate your access to the Services.
If we end your rights to use the Platform and Services you must stop all activities authorised by these terms, including your use of the Platform and any Services.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the Centre for Effective Dispute Resolution (CEDR) to begin the Model Mediation Procedure. Unless otherwise agreed between the parties within 14 working days of notice of the dispute, the mediator will be nominated by CEDR. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.